Shipping and Payment

Please read these terms and conditions carefully before using our website and services. This page contains important information about our shipping and payment operations.

International and Local Shipping Options

We offer both international and local shipping options to our customers. Please note that international shipping may be subject to additional customs duties and fees, which are the responsibility of the recipient.

Supported Shipping Zones

We currently support shipping to the following zones: Globally.

Shipping Costs

Shipping costs are calculated based on the weight and destination of your order. The shipping costs will be displayed at checkout and are subject to change.

Policy around Returns, Exchanges, Damages, and Lost Packages

We accept returns and exchanges within 14 days of receipt of your order. Returned items must be in their original condition and packaging. We do not accept returns or exchanges on personalized or custom-made items.

If your package is damaged or lost in transit, please contact us immediately so we can file a claim with the shipping carrier. We are not responsible for packages that are lost or damaged in transit.

Order Processing and Delivery Times

Orders are typically processed within 2-3 business days. Delivery times will vary depending on your location and the shipping method selected. Please note that delivery times may be delayed due to customs processing or other factors beyond our control.

Payment Options

We accept the following payment options: VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay, Apple Pay, and Google Pay. All payments must be made in full before your order is shipped.

Payment Requirements and Instructions

Please ensure that your billing information is accurate and up-to-date when placing an order. If we are unable to process your payment, your order may be delayed or cancelled. We reserve the right to refuse any order or payment for any reason.

Contact Information

If you have any questions or concerns about our shipping and payment policies, please contact us at info@turtle.dk.